1. Scope and Who We Are

SteelNix (“SteelNix,” “we,” “our” or “us”) operates the website steelnix.com and responds to enquiries relating to steel and alloy products. This Privacy Policy applies to personal data collected through the website, enquiry forms, email, phone, WhatsApp and related business communications.

By using the website or contacting us, you acknowledge the practices described in this policy.

2. Personal Data We May Collect

Information you provide

• Name, business email address, telephone number, company name and job-related details.
• Delivery location, billing or business address when relevant to an enquiry or order.
• RFQ information, including product, grade, dimensions, quantity, standard, drawings, documents and project details.
• Messages, attachments and records of correspondence with our sales or support contacts.

Information collected automatically

• IP address, browser type, device type, operating system and approximate location derived from technical data.
• Pages viewed, referral source, visit duration and interaction data.
• Cookie identifiers and similar technical information, where used.

Please avoid sending confidential personal information that is not necessary for a product enquiry.

3. How We Collect Personal Data

We may collect personal data directly when you email, call, message or submit an enquiry. We may also receive technical data automatically through the website, hosting systems, security tools, analytics services and cookies. Business contact information may also be received through a company representative, referral or other lawful business source.

4. How We May Use Your Information

• To respond to product, technical, quotation, order and delivery enquiries.
• To evaluate material availability and communicate commercial or technical details.
• To prepare quotations, maintain business records and coordinate confirmed orders.
• To improve website content, performance, security and user experience.
• To prevent misuse, fraud, spam, unauthorised access or security incidents.
• To comply with applicable legal, tax, accounting or regulatory obligations.
• To protect our legal rights, users, business and systems.

Where consent is required by applicable law, we will rely on consent for the relevant processing. In other situations, processing may be necessary to respond to your request, perform business steps requested by you, comply with law or pursue a lawful business purpose.

5. Cookies and Similar Technologies

Our website may use essential cookies for security and site operation, as well as analytics or preference cookies where enabled. Cookies may remember settings, measure website traffic, identify technical problems and help us understand how pages are used.

You can control cookies through your browser settings and any cookie preference tool displayed on the website. Blocking some cookies may affect site functionality.

6. How We May Share Personal Data

We do not sell or rent personal data. We may share information only when reasonably necessary with:

• Website hosting, email, form, analytics, security and IT service providers.
• Logistics, inspection, payment, accounting or professional service providers when relevant to an order.
• Suppliers or business partners involved in reviewing or fulfilling a specific requirement.
• Government authorities, courts, regulators or law-enforcement bodies when legally required.
• A successor or adviser in connection with a business restructuring, merger, acquisition or asset transfer.

Service providers are expected to use information only for the service they perform and to protect it appropriately.

7. Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal data from unauthorised access, alteration, loss, misuse or disclosure. However, no internet transmission, email system or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, order records, customer service, dispute management, security and legal or accounting requirements. Retention periods may differ according to the type of record and applicable obligations.

9. International Processing and Transfers

Some hosting, communication, analytics or other service providers may process information in countries outside your own. Where personal data is transferred or accessed across borders, we seek to use service providers and safeguards appropriate to the circumstances and applicable law.

10. Your Choices and Requests

Depending on applicable law and its commencement status, you may be able to request information about personal data we hold, correction of inaccurate data, deletion where permitted, withdrawal of consent, grievance handling or other rights provided by law.

Send privacy-related requests to sales@steelnix.com. Include enough information to identify the relevant interaction. We may need to verify your identity before acting on a request, and legal exceptions may apply.

11. Children’s Privacy

The SteelNix website and products are intended for business and industrial users and are not directed to children. We do not knowingly seek personal data from children. If you believe a child has provided information to us, contact us so the matter can be reviewed.

12. Third-Party Websites and Services

The website may contain links to external sites, maps, social platforms, WhatsApp or other third-party services. Their privacy practices are governed by their own policies, and SteelNix is not responsible for the content or practices of third-party services.

13. Changes to This Policy

We may update this Privacy Policy to reflect website changes, business practices or legal requirements. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through an appropriate website notice.

14. Privacy and Grievance Contact

SteelNix
Office No. 627, Navjivan Commercial Premises Co-Operative Society Limited, Patthe Bapurao Marg, Navjeevan Society, Navjeevan Area, Dalal Estate, Mumbai Central, Mumbai, Maharashtra 400008, India

Email: sales@steelnix.com
Phone: +91 9137660023

Use the subject line “Privacy Request” or “Privacy Grievance” so the message can be identified and routed appropriately.